The pandemic might seem like nothing but a bad dream to some, but for other industries, there’s still a long way back to “normal.” One that has faced significant challenges is the shipping and logistics industry. Carriers that offer shipping services, such as FedEx and UPS, have had to make several adjustments to their services to adapt to the changes brought about by the pandemic.
One of the changes they made early on in the pandemic was to suspend delivery guarantees. These guarantees ensured that packages would arrive on a specific date or within a specific time frame, and their suspension has caused frustration for some customers. Making this change during the pandemic made sense, as the industry was severely impacted by a lack of staff, and those working had to be protected as much as possible.
But what now? The main reason why carriers have not reinstated delivery guarantees is the ongoing impact of the pandemic on the shipping and logistics industry. The pandemic has caused a significant increase in online shopping, leading to a surge in package volumes. With more packages to handle, carriers have had to adapt their operations to ensure that they can still deliver packages in a timely manner. However, the increase in volume has put a strain on their infrastructure, resulting in delays and disruptions in their delivery networks.
Additionally, there are severe logistical challenges that carriers have had to overcome. For example, there have been significant disruptions in global supply chains, resulting in a shortage of critical supplies needed to run carriers’ operations, leading to delays in package processing and shipping, which has further slowed down delivery times. Moreover, carriers have also had to deal with employee shortages and safety concerns, leading to reduced staffing levels and slower processing times.
Another factor contributing to the suspension of delivery guarantees is the unpredictability of current affairs. The situation with COVID-19 is constantly evolving, with new variants emerging, and vaccination rates varying across the world and the political tensions and conflicts around the globe are impacting logistics everywhere. This unpredictability makes it challenging for carriers to plan and execute their operations effectively.
Lastly, carriers are also facing legal challenges that make it difficult to offer delivery guarantees. Several lawsuits have been filed against carriers for failing to meet delivery guarantees during the pandemic. These lawsuits have resulted in costly settlements and damages, which have impacted carriers’ bottom lines. As a result, carriers are cautious about reinstating delivery guarantees without being confident that they can meet them consistently.
I’m a seller, what should I do then?
Getting reimbursements from carriers might be hard right now, but not impossible. Refund recovery services like RefundPros specialize in helping businesses recover refunds from carriers, for shipping and transportation overcharges. These carriers have complex pricing structures and billing systems, which make it difficult to be identified and accessed by customers.
By hiring an audit expert like RefundPros, you could be potentially recovering significant amounts of money that would have otherwise gone unclaimed. Even without a money-back guarantee, there are still several steps a company can take to recover refunds for overcharges, billing eros, lost and damaged packages, and more.
Why not save the hassle and let the experts take care of it?
