Evaluating Success: A Guide to Measure Delivery Performance Post-Holiday Season

The holiday season is a whirlwind for retailers, marked by increased sales, heightened customer expectations, and the crucial role of carriers in delivering packages on time. As the festive chaos settles, it’s time for sellers to assess their carrier’s delivery performance. Analyzing this data is essential for identifying strengths, addressing weaknesses, and optimizing future partnerships.… Continue reading Evaluating Success: A Guide to Measure Delivery Performance Post-Holiday Season

Holly Jolly Potluck

‘Tis the season to be jolly, and what better way to spread holiday cheer than with good food, great company, and a touch of gift-giving magic? Last Friday, our team came together for an unforgettable potluck celebration, marking the perfect start to the holiday season. The RefundPros office was busy with excitement as team members… Continue reading Holly Jolly Potluck

Holiday Shipping Countdown!

Sending gifts and cards during Christmas in Canada

The holiday season is in full swing, and at RefundPros, we understand the excitement of spreading joy through thoughtful gifts and packages. As we gear up for the festivities, it’s crucial to stay ahead of the clock and time is running out for those shipping with Canada Post. Sending gifts within Canada? Keep a close… Continue reading Holiday Shipping Countdown!

Amazon’s New Low Inventory Fee: A Closer Look at the Details

Amazon New FBA Fees for 2024, new inboound fee and low inventory fee.

In a recent announcement on December 5th, Amazon unveiled a significant change that will impact sellers on its platform. The introduction of a “low inventory fee” in 2024 adds a layer of complexity to the already intricate landscape of fees associated with the Fulfillment by Amazon (FBA) program. Let’s delve into the details and explore… Continue reading Amazon’s New Low Inventory Fee: A Closer Look at the Details

Nurturing the Culture of Caring

The RefundPros team having fun during the visit of Kelowna's Little Reptile Queen

While business success is crucial, at RefundPros we believe that our greatest asset is our diverse team of professionals. To us, success is not just about profit, but about the people who make it happen.  Since RefundPros was founded, we’ve nurtured a culture of caring, where the welfare of our employees is a top priority.… Continue reading Nurturing the Culture of Caring

A Howling Celebration

People at the RefundPros office celebrate a fun evening with a fancy dress contest.

Recognizing the importance of respecting everyone’s beliefs and backgrounds, we organized a spooky-fun contest. Our goal was to create an atmosphere where every team member felt comfortable and excited to participate, an excuse to have a great time. The contest itself was a fantastic showcase of our team’s creativity and collaborative spirit. We witnessed a… Continue reading A Howling Celebration

A tale about refunds

Once upon a time, in a bustling city, there was a small but ambitious online retailer named Lily’s Treasures. Lily had always dreamt of turning her passion for unique handcrafted jewelry into a successful business, and her hard work was finally paying off. However, as her customer base grew, so did the complexity of her… Continue reading A tale about refunds

The Amazon Reimbursement Maze

In the vast ecosystem of Amazon’s online marketplace, there exists a lesser-known practice that might come as a surprise to many retailers. It involves Amazon using a retailer’s inventory to reimburse them for lost or damaged items within Amazon’s warehouses. Retailers must be aware of how it works and what it means for their business.… Continue reading The Amazon Reimbursement Maze

Analyzing competitors on Amazon

Are you a successful Amazon business, a Best Seller perhaps?  Kudos to you! Yet, that doesn’t mean you shouldn’t be analyzing your competition constantly. There are several good reasons, like understanding the competitive landscape and making informed business decisions. By analyzing competitors, businesses can identify market trends, customer preferences, and potential gaps in the market… Continue reading Analyzing competitors on Amazon

Don’t forget to read the small print!

If you’re a retailer and have been shipping or consider shipping through Canada Post, this article is for you.  Sellers might feel attracted to Canada Post, as they are Canada’s no. 1 parcel delivery company, with competitive prices and reliable service. Yet, despite the company having over 6,000 post offices in the country, late shipping… Continue reading Don’t forget to read the small print!

A Canada Post worker delivering.

Canada Post CEO Advocates for Daily Delivery Service

In a bold move reflecting the evolving demands of modern consumers, Canada Post’s CEO, Doug Ettinger, recently announced his vision for the future of the country’s primary postal service. Addressing Members of Parliament, Ettinger declared that not only does Canada Post have no plans to reduce its current delivery schedule, but he also envisions expanding… Continue reading Canada Post CEO Advocates for Daily Delivery Service

RefundPros has received nominations in three categories for the Best of Kelowna Awards 2024! It's a moment of immense pride for us, being a Kelowna-based business and recognized locally for our contributions.

RefundPros Nominated in 3 Categories for Best of Kelowna Awards 2024!

Greetings, RefundPros community! We’re thrilled to share some exciting news: RefundPros has received nominations in three categories for the Best of Kelowna Awards 2024! It’s a moment of immense pride for us, being a Kelowna-based business and recognized locally for our contributions. While we’re honored to receive this local recognition, it’s also a testament to… Continue reading RefundPros Nominated in 3 Categories for Best of Kelowna Awards 2024!

Ensuring Smooth Transactions with Canada Post

Ensuring Smooth Transactions with Canada Post

Many retailers rely on trusted partners like Canada Post to deliver their products swiftly and securely to customers across the country. However, life happens, leaving retailers scratching their heads. This is why plenty of retailers have decided to partner with auditing partners so that they don’t miss any refund opportunities and ensure they’re getting all… Continue reading Ensuring Smooth Transactions with Canada Post

Sendle is trying to get Canada Post off the game.

Sendle’s Game-Changing Expansion

In today’s competitive e-commerce landscape, businesses are constantly seeking efficient and reliable shipping solutions to meet customer demands. Traditional postal networks often struggle to keep pace with the growing demands of online retail, leading to delays and frustrations for both businesses and consumers. However, with the recent announcement of its national expansion in Canada, Sendle… Continue reading Sendle’s Game-Changing Expansion

Canada Post Holiday Shipping Deadlines

Holiday Shipping Countdown!

The holiday season is in full swing, and at RefundPros, we understand the excitement of spreading joy through thoughtful gifts and packages. As we gear up for the festivities, it’s crucial to stay ahead of the clock and time is running out for those shipping with Canada Post. Sending gifts within Canada? Keep a close… Continue reading Holiday Shipping Countdown!

Don’t forget to read the small print!

If you’re a retailer and have been shipping or consider shipping through Canada Post, this article is for you.  Sellers might feel attracted to Canada Post, as they are Canada’s no. 1 parcel delivery company, with competitive prices and reliable service. Yet, despite the company having over 6,000 post offices in the country, late shipping… Continue reading Don’t forget to read the small print!